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Police Refund & Payment Return

Last updated: December 2025

Thank you for shopping at Nutricity.

We strive to ensure your complete satisfaction with every purchase.

If you are not completely satisfied with your order, please refer to our return and refund policy below.

1. Return on Investment

Because we sell health products and nutritional supplements, product safety is our priority.

Due to hygiene and quality control, we can only accept returns in certain conditions:

We accept returns if:

  • You received a damaged, defective, or incorrect item.
  • The product has not been opened, used, and is in its original packaging.
  • Returns a request for returns is made within 30 days after receiving the product.

Items that are not eligible for return:

  • Supplements that have been opened or used.
  • Item returned without original packaging or proof of purchase.
  • Products marked as “Sale End” or “No Return”.

2. Return Process

To start the return process:

  1. Send an email to us at [email protected] with order number, reason for return, and image of item (if applicable).
  2. Our team will review your request and, if approved, send the return instructions.
  3. After we receive and inspect the returned product, a refund or replacement will be processed.

Attention:

  • Shipping charges for returns are the responsibility of the customer unless the return is due to our error.
  • Refund will be credited to the original payment method within 5–10 business days after verification.

3. Item True or False

If your product arrives damaged or incorrect, please contact us within 48 hours of delivery.

We may request images to verify an issue before submitting a replacement or processing a refund.

4. Order Cancellation

Orders can only be cancelled before shipment.

After the order is delivered, it should not be cancelled.

Please contact us immediately if you would like to change or cancel your order.

5. Contact Us

If you have any questions or need assistance with your return, please contact us:

📧 Emel: [email protected]

🌐 Web Page: https://nutricity.my